Cost-effective 24/7 response

Open 24 hoursWe are SIA licensed and accredited to provide rapid and effective key holding and security response services throughout the UK. Our cost-efficient remote monitoring gives you the peace of mind that we are protecting your site out-of-hours. If an alarm activates, we dispatch qualified and vetted security personnel to investigate all security alerts.

Your keys are carefully coded, sealed and secured within our office key safes nationwide and only released under tight controls if rapid activation is required to respond to an alarm activation, incident or emergency entry needs.

How our key holding and alarm response services work

  • In the event of alarm activation our 24/7 control centre will quickly dispatch a uniformed officer to site with your keys.
  • If it safe, our officer will enter your property and conduct a thorough security patrol to assess the situation.
  • If all is well we reset the alarm and lock up but if there are signs of damage or intrusion we contact the emergency services (if required) and ensure the premises are protected until re-secured.
  • Any issues are reported back to our control centre in real time and we provide you with a detailed incident response report.

Added value

Our keyholding and alarm response service is available across the UK and can be delivered as a stand-alone service or in conjunction with our mobile security patrols.

As keyholders we can also offer the following services:

  • Accompanied visits – we can meet your staff at unmanned sites and accompany them to reduce risk.
  • Vacant Property inspections
  • Building lock & unlock services – letting in cleaners or contractors.
  • Environmental patrols – switching off lights and power
  • Health & safety checks
  • Lone worker welfare visits
NSI Gold

NSI Gold

NSI is the most rigorous inspection for businesses operating in the security industry. NSI Guarding gold is the mark of approval for the elite reflecting our commitment to high standards of service, integrity, technical expertise and professionalism.

Proud to be an ACS Pacesetter

Only Approved Contractor Scheme security guarding companies scoring in the top 15% in Security Industry Authority (SIA) benchmarking and assessments are eligible to join this elite group.

Jennie Duff
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First Response Group can provide full details should you wish to consider them at any of your properties, we are using them and find them first class so have no hesitation in recommending them.

Estates Manager

We found the service and support provided by First Response Group on this project to monitor bus queues and pedestrian traffic flow invaluable.

Project Management Assistant
Network Rail (Infrastructure)

The service we have received from FRG has been outstanding across the board. We are extremely happy with our experience.

Senior Site Agent
Major Projects

I am impressed with the level of security cover and would like to pass on a well done to all guards at First Response Group.

Health & Safety Inspector
Construction & Tunnels

Can you please pass on my continued thanks to the guards who have once again done a superb job.

(Construction)