We are SIA licensed and accredited to provide rapid and effective key holding and security response services throughout the UK. Our cost-efficient remote monitoring gives you the peace of mind that we are protecting your site out-of-hours. If an alarm activates, we dispatch qualified and vetted security personnel to investigate all security alerts.
Your keys are carefully coded, sealed and secured within our office key safes nationwide and only released under tight controls if rapid activation is required to respond to an alarm activation, incident or emergency entry needs.
How our key holding and alarm response services work
In the event of alarm activation our 24/7 control centre will quickly dispatch a uniformed officer to site with your keys.
If it safe, our officer will enter your property and conduct a thorough security patrol to assess the situation.
If all is well we reset the alarm and lock up but if there are signs of damage or intrusion we contact the emergency services (if required) and ensure the premises are protected until re-secured.
Any issues are reported back to our control centre in real time and we provide you with a detailed incident response report.
Our keyholding and alarm response service is available across the UK and can be delivered as a stand-alone service or in conjunction with our mobile security patrols.
As keyholders we can also offer the following services:
Accompanied visits – we can meet your staff at unmanned sites and accompany them to reduce risk.
Building lock & unlock services – letting in cleaners or contractors.
Environmental patrols – switching off lights and power
Health & safety checks
Lone worker welfare visits
NSI is the most rigorous inspection for businesses operating in the security industry. NSI Guarding gold is the mark of approval for the elite reflecting our commitment to high standards of service, integrity, technical expertise and professionalism.
Proud to be an ACS Pacesetter
Only Approved Contractor Scheme security guarding companies scoring in the top 15% in Security Industry Authority (SIA) benchmarking and assessments are eligible to join this elite group.
First Response Group Limited currently holds SIA Approved Contractor Scheme (ACS) status for the provision of Security Guarding, Key Holding and Public Space CCTV.
FRG currently holds NSI Guarding Gold approval for the provision of Manned Guarding and Keyholding services, NSI NACOSS Gold approval for the provision of CCTV, Access Control an Intruder Detection services, NSI EMS Gold approval and NSI H&S Gold approval.