24/7 remote monitoring

Our Central Control Centre operates every minute of the day, 365 days a year monitoring your systems and rapidly responding to any security or safety risk alerts as they occur.

We can track intruders, issue audio warnings, despatch our mobile patrols, release keys and call the Police or Fire Brigade as required. We are regulated and certified in line with BS7958 for CCTV management and operation and our dedicated team of SIA licensed employees make sure your premises are always safe and secure.

Planned preventative maintenance

We plan, schedule and undertake routine time based and conditioned monitored maintenance to keep your security systems functioning optimally and to ensure you are up to date with all regulatory compliance obligations. We check and test all the key components and identify defects and damage to guard against future system breakdowns.

Reactive repairs

When the unexpected occurs our nationwide engineering response teams provide fast, reliable repairs to reinstate your security systems with minimal downtime.

The complete building maintenance package

Our security system maintenance and repair packages can be provided as a stand-alone service or combined with our range of specialist FM services, including M&E statutory maintenance, streamlining your processes and taking the pressure off your business.

NSI Gold


NSI is the most rigorous inspection for businesses operating in the security industry. NSI NACOSS Gold is the premier electronic security systems scheme designed for companies who meet the industry’s highest technical standards and maintain a commitment to continual improvement.

Troy Moffatt
Technology Enquiries

Our technology team are awaiting your enquiry.

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Total satisfaction from our nationwide customers
We Listen. We Respond. We Deliver.

or call 0330 124 5670

Can you please pass on my continued thanks to the guards who have once again done a superb job.


They understood the rigorous requirements of this flagship project and had the technical expertise to deliver the most advanced camera system I have ever used.

Senior Site Agent
Major Projects

I am impressed with the level of security cover and would like to pass on a well done to all guards at First Response Group.

Health & Safety Inspector
Construction & Tunnels

Sonya Zajac in your office is incredibly responsive and efficient and we are very happy with the service we get from her. Please ensure she is commended.

Associate Director
(Property Management)

First Response Group can provide full details should you wish to consider them at any of your properties, we are using them and find them first class so have no hesitation in recommending them.

Estates Manager