Jamal is the Chairman & principle Founder of First Response group.
Having started the business in 2007, Jamal has continued to guide its strategy and growth. In more recent years focusing on its acquisitive strategy, including finalising acquisitions of Robinsons M&E Ltd and Apardion Ltd into the FRG Group.
Simon has an extensive track record in the Security Industry and joined FRG as CEO early 2018.
His career includes 14 years at VPS where he held numerous leadership roles and Directorships in both the UK and the Netherlands. He has an abundance of senior sales, commercial and strategy leadership skills and a proven track record of transforming organisations and driving business growth.
Simon is excited by the culture of ‘inclusion and happiness’ at FRG which gives the opportunity to bring value to customers by offering not just the most current security technology, but the best levels of service.
As Non-Executive Director Matt specialises in managing risk and counter terrorism. His partnership with FRG spans almost 5 years and although he operates his own very successful consultancy, he and his team deliver a wide network of support to FRG projects throughout the UK.
Matt worked with the Metropolitan Police for 17 years before entering in to the Events, Security and Logistics industries. He has supported and enabled FRG bids to Amazon Web Services, ALDI UK and SpicerHaart Group.
Matt also leads the Lore Training brand and supports forward thinking and growing companies (including FRG) with corporate training in Leadership, Business Continuity and Risk Planning.
Derek is the Managing Director of Apardion Ltd, one of Scotland’s leading security and facilities providers, and brings his extensive security industry knowledge to the FRG Group.
Derek’s role is supported by a strong management background along with over 16 years’ experience in a Police operational risk environment, delivering strategy, governance, policies and intelligence. During his Police career he focused on Counter Terrorism and led the Northern Border Policing Command Unit within Police Scotland.
He was also formally a HSSEQ specialist in the oil and gas industry.
With over 30 years’ experience working in the Global construction and manufacturing sectors. An engineer at heart, Andrew has vast expertise in understanding major construction and infrastructure clients’ needs.
He plays a key role in the development of quality solutions aligned to industry standards and client strategies to create new business and grow existing accounts.
Andrew is a motivated leader focused on creating engaged team environments to deliver exceptional client experiences.
Commercial Director / Head of FRG Systems & Technology
As leader of our Systems & Technology division, Troy plays a key role in the development of our products and services ensuring that we offer our customers the best value solutions and latest technology.
Troy provides guidance to the FRG board on our CSR initiatives and supports our culture of inclusion and happiness through workforce engagement.
He is an elected member of the Living Wage Foundation Recognised Service Providers Leadership Group and the SIA Strategy & Standards Group and regularly represents FRG in our endeavours to support the professional development of the Private Security Industry.
Alex has an extensive track record in senior management, leading several large-scale hospitality businesses and live music venues. Whilst operating in the security industry he has primarily focused on stadia and events, leading high-profile projects and deployments in both sports and business. He brings to FRG a wealth of experience in leadership and strategy, sales, and operations.
Alex has always been heavily involved in sports and became an international rugby player at schoolboy and senior men’s levels. Alongside his success in sports, he recently furthered himself academically gaining a master’s in Sports Management.
He is looking forward to growing and developing the Stadium and Events division through FRGs ethos whilst also developing and growing the people involved alongside it.
Mike has been working in the security industry since college and has vast experience and expertise in Operations and Key Account management.
As Operations Director he is responsible for the performance, delivery and compliance of FRG’s operation nationally. Mike is leading the digital transformation at FRG and has been heavily involved in the implementation of new software and processes to improve delivery and ensure compliance in line with FRG’s NSI Gold accreditations.
Mike is a member of the Security Institute and the Institute of Strategic Risk Management and holds a degree in Security and Risk Management from the University of Leicester.
Mark has extensive experience managing finance offices over the past 20 years in diverse sectors including Telecoms, Contact Centre Payment Security and the Exhibition / Conference industries.
He leads the FRG finance team and enjoys bridging the gap between fulfilling the statutory requirements for any SME while simultaneously translating this to commercial relevant information, allowing prompt and informed decisions to be made.
Luke has almost two decades of experience working within customer facing roles, most recently in facilities management, and has both an operational and business development background in the private security sector.
He manages a diverse portfolio of key FRG customers, working closely with their teams as an essential support function for their business.
Luke’s goal with every customer is to develop new and innovative solutions to help protect what is important to them in a reactive, streamlined and cost effective manner.
James has over 12 years’ experience within the security sector and heads up our Construction, Infrastructure and Utilities (CIU) division, overseeing the day to day running whilst liaising with the board, operations and the business development team.
With strong communication and account management skills, James enjoys nothing more than nurturing client accounts with his team, whilst always delivering on customer’s expectations.
Laura has over 10 years’ experience managing major national accounts within the security industry.
Laura thrives on customer satisfaction and works closely and dependably alongside our clients and our team at FRG to ensure that contracts run smoothy, with excellent service delivery, from start to finish.
From a background in vacant property security solutions, Michael joined FRG in 2018 and has over 20 years’ experience in the security and FM industry.
As SHEQ Manager he is responsible for making sure FRG’s Health and Safety, Environment and Quality commitments are met across the business. Michael is also a qualified internal Auditor (ISO9001 Internal Auditor) and carries out all internal audits ensuring compliance.
Michael is a keen learner and is currently studying for National Level 6 Diploma in Applied Health and Safety.
Carl has over 10 years’ sales experience working in a technical sales environment, prominently within the security, access control and fire protection industries.
As part of FRG’s dynamic sales team his responsibilities are to understand our clients’ site specific requirements and provide a viable solution that meets their needs efficiently and cost effectively.
Carl also identifies new business and security framework opportunities with major construction companies.
Adam began his security career in 2008 and has a wealth of operations management experience with a strong systems and technology focus.
His role consists of managing operations for the FRG portfolio in the Southern region, ensuring a strong and trustworthy relationship with our clients and our Security Officers – all of whom he knows by name.
Since joining FRG Adam has have seen extremely fast growth in the South and he looks forward to the next steps developing the region further.
Vicky began working in the world of security 25 years ago after leaving the Armed Forces. She has a wealth of security management experience across a wide range of sectors, including Aviation and Pharma, and is a Certificate of Further Education Teaching Trainer in Conflict Management, Manned Guarding, Door Supervision and CCTV operation.
As Regional Operations Manager she is responsible for FRG contracts in the North, ensuring client satisfaction, staff welfare and engagement.
Vicky was an early advocate of the Women in Security Employment and draws on her industry experience to support our security officers working in the field.
Omar has worked for 6 years in the security management industry, learning new skills and providing leadership for incidents requiring a security response. He has experience managing a wide range of multiple client sites including corporate, retail and hospitality venues.
Omar is responsible for developing and managing staff to ensure FRG’s service levels meets customer satisfaction and contract specification.
Omar is an associate of the Security Institute and was a nominee in the 2021 Security Officer of Distinction Awards.
Paul served for 14 years as a Prison Officer in Her Majesty’s Prison Service achieving the rank of Senior Officer, specialising in security, intelligence, hostage negotiation and advanced control/restraint as part of the National Tornado riot squad.
He worked across the security sector in enforcement, construction, film sets and large international events such as the G7 Summit and the Euro finals. Paul has also worked as a close protection Operative for high profile, HNWI individuals.
Paul has a Masters Degree in Security and Risk Management from the Dept of Criminology at Leicester University and as Operations Support Manager at FRG he supports our clients in the South West of England.
Abdi has a background in ISP systems administration and joined FRG in 2015, initially in an Engineer and IT support function.
In his role as IT Manager he is now responsible for the upkeep and configuration of our computer systems, servers, performance and cyber security. Luckily for FRG one of Abdi’s hobbies is troubleshooting computer problems!
Abdi has a diploma in System Administration and is a Cisco Certified Network Professional (CCNP).
John FRG in 2018 and has experience of all aspects of HR and extensive knowledge of industry compliance procedures.
He works to ensure that we FRG are audit ready and strives to offer best service to colleagues, clients, and customers so that all have a positive experience when engaging with FRG and achieve desired outcomes for all.
First Response Group Limited currently holds SIA Approved Contractor Scheme (ACS) status for the provision of Security Guarding, Key Holding and Public Space CCTV.
FRG currently holds NSI Guarding Gold approval for the provision of Manned Guarding and Keyholding services, NSI NACOSS Gold approval for the provision of CCTV, Access Control an Intruder Detection services, NSI EMS Gold approval and NSI H&S Gold approval.