We provide smart, uniformed front of house staff to protect your organisation and provide unprecedented levels of customer service.

All our concierge officers hold valid SIA Licences and undergo crucial security training such as CCTV operation and counter-terrorism.

With full UK coverage, our front of house services ensure we can supply expert staff for your organisation to offer a seamless and dedicated service for your business.

Combining Security with Customer Experience 

Front of house security helps create a safe and welcoming environment for visitors. 

What Makes Our Service Different 

Personnel are trained in both security and customer service to: 

  • Manage visitors and access 
  • Monitor building security 
  • Respond professionally to incidents 
  • Represent your brand 

This service is often supported by Access Control Systems and CCTV.

Added value

Our concierge staff can offer extra services to increase efficiency and drive value.

  • Contractor management
  • Post room
  • Additional administrative support

Ideal Environments 

  • Offices 
  • Residential developments 
  • Mixed-use buildings 

For higher-risk environments, additional cover from Security Guards or Canine Security may be recommended. 

Front of house and concierge 1
Front of house and concierge 3
Front of house and concierge 2
NSI Gold

NSI Gold

NSI is the most rigorous inspection for businesses operating in the security industry. NSI Guarding gold is the mark of approval for the elite reflecting our commitment to high standards of service, integrity, technical expertise and professionalism.

Proud to be an ACS Pacesetter

Only Approved Contractor Scheme security guarding companies scoring in the top 15% in Security Industry Authority (SIA) benchmarking and assessments are eligible to join this elite group.

Security Enquiries

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We found the service and support provided by First Response Group on this project to monitor bus queues and pedestrian traffic flow invaluable.

Project Management Assistant
Network Rail (Infrastructure)

Can you please pass on my continued thanks to the guards who have once again done a superb job.

(Construction)

I am impressed with the level of security cover and would like to pass on a well done to all guards at First Response Group.

Health & Safety Inspector
Construction & Tunnels

The service we have received from FRG has been outstanding across the board. We are extremely happy with our experience.

Senior Site Agent
Major Projects

The service we have received from FRG has been phenomenal. Fantastic technology, courteous and capable operatives. Highly recommended.

Senior Site Manager
Utilities