We help retail businesses across the UK effectively and efficiently protect people and profits. Our bespoke security services help prevent theft, meet regulatory commitments and reduce costs across all retail settings from standalone shops and department stores to supermarkets and retail parks.

Keeping your retail premises secure

Retail premises are at high risk from theft and antisocial behaviour which can damage your profits and reputation, and negatively impact staff and customer safety. Our SIA licensed security officers are an effective deterrent against thieves and vandals, keeping your store or unit and the assets within it secure and creating a safter environment for your employees and customers.

Professional and reliable

Our vetted and qualified teams receive retail specific training including conflict management and loss prevention, so when a security incident does occur in store we guarantee they respond with speed and professionalism, and with minimal impact on your business.

Customer service is our priority. Our retail security officers operate as part of your team, ensuring friendly and first-class customer interaction and you can rely on our service to operate discreetly, respectfully and always with your needs in mind.

Out of hours security

The risks to a retail premise don’t disappear when your doors are shut. We offer a range of out of hours security services including night watch security officers, mobile security patrols, keyholding and alarm response to give you peace of mind your store or unit is secure 24/7.

Retail CCTV
Retail shopping
NSI Gold

NSI Gold

NSI is the most rigorous inspection for businesses operating in the security industry. NSI Guarding gold is the mark of approval for the elite reflecting our commitment to high standards of service, integrity, technical expertise and professionalism.

FRG ALDI case study
Case Study

Aldi UK COVID-19 Social Distancing Officers

When ALDI asked FRG to help source Social Distancing Officers in response to the COVID-19 pandemic lockdown we rapidly responded. The next day our SIA licensed security officers were in place at 8 stores, ensuring social distancing measures were followed and staff and assets were protected.

Due to the professional, fast and flexible services provided by FRG, what began as a weekend of cover at 8 stores became 2 months of cover across 40 stores. By the end of May 2020 we had provided over 8,000 COVID-19 security hours across 40 ALDI stores.

Jennie Duff
Security Enquiries

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Featured Service

Stadium and Arena Solutions

A new approach to ensuring the safety and success of your venue and events. Find out more.

Stadium and Arena Solutions
Total satisfaction from our nationwide customers
We Listen. We Respond. We Deliver.

or call 0330 124 5670

Can you please pass on my continued thanks to the guards who have once again done a superb job.


First Response Group can provide full details should you wish to consider them at any of your properties, we are using them and find them first class so have no hesitation in recommending them.

Estates Manager

They understood the rigorous requirements of this flagship project and had the technical expertise to deliver the most advanced camera system I have ever used.

Senior Site Agent
Major Projects

We found the service and support provided by First Response Group on this project to monitor bus queues and pedestrian traffic flow invaluable.

Project Management Assistant
Network Rail (Infrastructure)

The service we have received from FRG has been phenomenal. Fantastic technology, courteous and capable operatives. Highly recommended.

Senior Site Manager