We help retail businesses across the UK effectively and efficiently protect people and profits. Our bespoke security services help prevent theft, meet regulatory commitments and reduce costs across all retail settings from standalone shops and department stores to supermarkets and retail parks.
Keeping your retail premises secure
Retail premises are at high risk from theft and antisocial behaviour which can damage your profits and reputation, and negatively impact staff and customer safety. Our SIA licensed security officers are an effective deterrent against thieves and vandals, keeping your store or unit and the assets within it secure and creating a safter environment for your employees and customers.
Professional and reliable
Our vetted and qualified teams receive retail specific training including conflict management and loss prevention, so when a security incident does occur in store we guarantee they respond with speed and professionalism, and with minimal impact on your business.
Customer service is our priority. Our retail security officers operate as part of your team, ensuring friendly and first-class customer interaction and you can rely on our service to operate discreetly, respectfully and always with your needs in mind.
Out of hours security
The risks to a retail premise don’t disappear when your doors are shut. We offer a range of out of hours security services including night watch security officers, mobile security patrols, keyholding and alarm response to give you peace of mind your store or unit is secure 24/7.
NSI Gold
NSI is the most rigorous inspection for businesses operating in the security industry. NSI Guarding gold is the mark of approval for the elite reflecting our commitment to high standards of service, integrity, technical expertise and professionalism.
Aldi UK COVID-19 Social Distancing Officers
When ALDI asked FRG to help source Social Distancing Officers in response to the COVID-19 pandemic lockdown we rapidly responded. The next day our SIA licensed security officers were in place at 8 stores, ensuring social distancing measures were followed and staff and assets were protected.
Due to the professional, fast and flexible services provided by FRG, what began as a weekend of cover at 8 stores became 2 months of cover across 40 stores. By the end of May 2020 we had provided over 8,000 COVID-19 security hours across 40 ALDI stores.
Our security team are awaiting your enquiry.
Featured Service
DetectPlus M-PIDS: Mobile Perimeter Intruder Detection
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The service we have received from FRG has been outstanding across the board. We are extremely happy with our experience.
We found the service and support provided by First Response Group on this project to monitor bus queues and pedestrian traffic flow invaluable.
I am impressed with the level of security cover and would like to pass on a well done to all guards at First Response Group.
Sonya Zajac in your office is incredibly responsive and efficient and we are very happy with the service we get from her. Please ensure she is commended.
First Response Group can provide full details should you wish to consider them at any of your properties, we are using them and find them first class so have no hesitation in recommending them.
