With many units close together containing multiple tech devices and valuables such as laptops and smartphones, it is no surprise student accommodation is a hot spot for break ins and theft.  And with residents who are experiencing their first taste of freedom away from home it is essential student accommodation providers give parents and students peace of mind their housing provides a safe, secure and fully supported environment to study, rest and socialise.

Safeguarding students

Student accommodation can be a busy environment with students coming and going around the clock. Our SIA licensed security officers provide professional and personable reception security, monitoring access points to ensure only authorised individuals and accompanied guests are allowed on site.

To ensure the safety and wellbeing of students our officers can provide 24/7 concierge and helpdesk services. Our student accommodation security officers receive additional training, including mental health awareness and equality and diversity, to deliver professional and reliable pastoral support to students.

Our officers ensure a rapid response in the event of a fire or emergency situation, and we can also provide first-aid qualified officers to help with minor injuries and deliver primary care to students during medical emergencies.

Deterring antisocial behaviour

The grounds surrounding student accommodation can often attract antisocial behaviour, especially at night. Our uniformed security officers can patrol both the buildings and grounds to deter antisocial behaviour and de-escalate situations before they become a public disturbance.

For larger estates with multiple buildings we can provide mobile security teams to patrol the areas in marked vehicles providing a powerful visual deterrent to criminal and vandals.

Added value

Our multi skilled officers can also help with the day to day running of your student accommodation, including health and safety checks, post room and car park management, increasing efficiency and helping you keep costs down.

Case Study

Homes for Students

FRG have been working with Homes for Students, one of the UK’s leading providers of student accommodation, since 2016. We provide security officers who fulfil a mixed range of services including security, front of house, pastoral care, help-desk and student welfare support. By delivering the very best service to maintain the safety and wellbeing of the residents, FRG has rapidly grown the Home for Students portfolio to over 75 locations across the UK.

Client Testimonial

“As an operator it has been refreshing to feel uniquely catered for. Naturally there are always new challenges, but I have no concern with First Response listening and delivering against the specific challenges faced. There is a good balance between providing security expertise and understanding the core business drivers as a whole.”

Managing Director – Student FM

Jennie Duff
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They understood the rigorous requirements of this flagship project and had the technical expertise to deliver the most advanced camera system I have ever used.

Senior Site Agent
Major Projects

We found the service and support provided by First Response Group on this project to monitor bus queues and pedestrian traffic flow invaluable.

Project Management Assistant
Network Rail (Infrastructure)

First Response Group can provide full details should you wish to consider them at any of your properties, we are using them and find them first class so have no hesitation in recommending them.

Estates Manager

Sonya Zajac in your office is incredibly responsive and efficient and we are very happy with the service we get from her. Please ensure she is commended.

Associate Director
(Property Management)

The service we have received from FRG has been outstanding across the board. We are extremely happy with our experience.

Senior Site Agent
Major Projects