Welcome to the First Group Response Website

Our local teams and 24/7 National Support Centre foster close working relationships and build trust with existing and new clients by providing services with the highest levels of integrity,
professionalism and quality.
First Response Group Ltd holds SIA (Security Industry Authority) Approved Contractor Scheme status for the provision of security guarding and mobile patrols services besides the internationally recognised ISO 9001:2008 Quality Management System.  The ACS Standard encompasses all aspects of a security provider's operation. It takes a holistic view of how well an organisation is managed and an approved organisation must demonstrate to an independent assessor, on an annual basis, that it has met defined standards.
Whatever your needs may be we are here to listen, offer honest advice and deliver a first-class service. Our ethos allows us to provide you with a solution every time - we listen, we respond, we deliver.

 

On each and every assignment First Response Group undertake to:

• Liaise honestly and professionally with our customers
• Fully understand all your requirements
• Provide and develop fully trained and licensed personnel
• Provide the best management support available
• Consistently drive forward our levels of service

We Listen

The First Response Group specialise in an extensive range of security services nationwide. Through our first class experience and management processes we learn and develop an understanding of your requirements and expectations in order to provide you with the very best advice. Whether you are a budding business looking to cover a one-off assignment, or a multinational company looking to build a long-term professional relationship...we use the same care and quality processes with every project we are trusted to manage.

We Respond

Through a dedicated Account Manager and our highly experienced teams, the First Response Group are able to provide a solution for you. We will provide you with a detailed proposal highlighting all the solutions to suit the needs of your business – setting out in clear terms exactly how we intend to handle the assignment. Because we believe strongly in the quality of our services, we are happy to outline and agree tailored KPI’s (Key Performance Indicators) and Service Level Agreements to assure you 100% confidence and peace of mind.

We Deliver

Our business is all about our people and the service we provide. Happy customers are the greatest asset any business can have. Day and night across the UK it’s our job to deliver this, but it takes good people. The First Response Group are committed to providing you with the added benefit of regular ‘performance review’ meetings, which we complement with continuous training and professional development of our top quality frontline personnel. All of our operatives are fully vetted to BSI Standards 7858, trained to the very latest Health and Safety standards and continuously supported 24/7 by our regional Operations Management Teams and 24-hour Control Centre.