Operations Manager – North West or Luton or Milton Keynes Areas

First Response Group Ltd are looking for a highly self-motivated and reliable member to join our team, ideally this individual will have a vast knowledge of the security and facilities management industry.

This role will involve building strong and successful relationships with existing Customers for continuation of business whilst identifying and pursuing new business opportunities.

Role Responsibility:

  • Daily management of employees, dealing with employee engagement and employee relations issues in line with company policies and procedures
  • Mobilising new security contracts effectively, ensuring all paperwork is completed accurately
  • Provide cover for sickness, holidays and emergency/ad-hoc cover as required
  • Manage a growing portfolio of client sites
  • Compiling and reviewing Assignment Instructions and Risk Assessments for new and existing sites
  • Conducting employment reviews
  • Recruit, interview, train and coach new staff
  • Complete site visits, incident reports and staff welfare checks
  • Liaising closely with the Operations team
  • Promote, maintain and comply with Health and Safety legislation
  • Completing site key audits and resolving any issues promptly
  • Any other duties commensurate with the role

The Candidate:

  • Hold a current valid SIA licence (Security Guarding or Door Supervision)
  • People management skills including experience in HR practice
  • Strong operational experience gained in a multi-site or area management role
  • Excellent communication and customer service skills
  • Flexibility and willingness to work out of office hours
  • Full clean UK driving licence
  • Have a 5-year verifiable work history
  • Strong IT skills
  • Good health and safety knowledge

In return we are offering a competitive salary starting at £28,000 dependent on experience and either a Company Vehicle or Allowance, and on application please state your preferred salary expectation.


First Response Group is a dynamic, fast growing company who prides itself on the quality of its staff and the service they provide.

Since 2007, First Response Group has been providing dedicated security personnel and tailored security solutions for clients in the private sector.

Our company is an NSI gold company and also approved contractor through the SIA and is placed within the top 5% of all security providers which benchmarks our high quality within the industry and shows us as best in class.


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