Innovative, quality led solutions to simplify block and estate facilities management.

As experienced facilities management experts we offer leading property management companies and lettings agents across the UK assistance improving and managing rental properties and residential developments to create welcoming spaces for tenants. Our comprehensive, quality led approach guarantees exceptional results meeting all building and regulatory demands.

Our highly experienced and comprehensively insured teams work alongside your day to day operations to relieve the pressure of managed lettings. We ensure all property maintenance issues are dealt with swiftly and professionally, even out of hours, allowing you the time to focus on tenant sourcing.

Communal area cleaning

From ongoing contracts to one off cleans, we work with residential property managers and lettings agents across the UK to ensure communal areas in residential flats such as hallways, staircases and bin stores are kept clean and hygienic, ensuring a safe property and happy tenants.

Communal cleaning

End of tenancy cleaning

Our professional cleaning operatives work to exacting end of tenancy cleaning checklists to ensure your rental properties are sparkling and hygienic, ready to welcome new tenants.

End of tenancy cleaning

GSR, EICR and Landlord compliance

We simplify regulatory compliance for lettings agents and property managers, organising regular testing and assessment to simplifying processes and ensuring your property portfolio is always fully covered to the latest health and safety standards.

GSR, EICR and Landlord compliance

Building maintenance

Our team of qualified tradespeople deliver reactive or planned building maintenance with the skills and resources needed to meet the demands of your residential properties.

Building maintenance

Lift maintenance

Like everything mechanical, the lifts in your property need regular maintenance to reduce the likelihood of breakdown. FRG deliver reliable servicing and maintenance services for all makes and types of passenger lifts to keep your tenants mobile.

Lift maintenance

Carpets and flooring fitting

We supply and install a range of affordable carpet and floor surfaces including hard wearing options for high traffic communal areas such as stairs and hallways.

Carpets and flooring fitting

Appliance installation

We supply, deliver and install a wide range of freestanding and integrated appliances at competitive prices. Our end-to-end service ensures your appliance is installed by a qualified professional and functioning correctly, giving you peace of mind your property and tenants are safe and secure.

Appliance installation

Air conditioning services

Our air conditioning engineers install, maintain and service all makes and models of air conditioning systems to keep your rental properties comfortable and compliant.

Air conditioning

Grounds maintenance

We ensure your car parks and communal gardens create a safe and welcoming first impression for your residents. Our regular or ad hoc grounds maintenance services are available year-round across the UK.

Grounds maintenance

Check in, check outs and midterms

We provide professional property inventories, check ins, check outs and midterms for your residential properties nationwide.

Check in, check outs and midterms

Out of hours triage and call out service

Pilot light gone out = No hot water at 2am? If a tenants has a problem outside of normal working hours our dedicated out of office hours triage helpdesk can help them diagnose the problem to find a quick resolution and, if needed, we can send technician to fix the issue.

Out of hours triage and call out service
Bin Store
Case Study

Bin Store

When request came in from one of the UK’s largest property networks FRG’s FM jumped to action and cleared the communal bin store at a large residential block within 48hrs of the request being made to the delight of the client.

Proud Corporate Members of BICSc

The British Institute of Cleaning Science is the largest independent, professional and educational body within the cleaning industry.

FRG shares the BICSc values, providing best practise cleaning solutions delivered by professional and protected cleaning operatives to ensure a safe and clean environment.

Luke Whitley
FM Enquiries

Our FM team are awaiting your enquiry.

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Interested in joining our supply chain?

Call us today on 0330 174 2695 or email fm@firstresponsegroup.com

Total satisfaction from our nationwide customers
We Listen. We Respond. We Deliver.
Contact Us Today

or call 0330 174 2695

I am impressed with the level of security cover and would like to pass on a well done to all guards at First Response Group.

Health & Safety Inspector
Construction & Tunnels

First Response Group can provide full details should you wish to consider them at any of your properties, we are using them and find them first class so have no hesitation in recommending them.

Estates Manager

The service we have received from FRG has been outstanding across the board. We are extremely happy with our experience.

Senior Site Agent
Major Projects

Sonya Zajac in your office is incredibly responsive and efficient and we are very happy with the service we get from her. Please ensure she is commended.

Associate Director
(Property Management)

They understood the rigorous requirements of this flagship project and had the technical expertise to deliver the most advanced camera system I have ever used.

Senior Site Agent
Major Projects